Psychological Support

INRS offer free and confidential support to members of the community going through tough times: employee and student assistance program, self-care and support tools, and available resources.


1. Employee and Student Assistance Program (PAEE)

The Employee and Student Assistance Program (PAEE) is a psychological support service.

The PAEE is a psychological support service available 24 hours a day, seven days a week, confidential and free of charge. Call 1-800-361-2433 to speak with a professional counsellor.

It helps people dealing with issues like depression, anxiety, stress, burnout, substance abuse, interpersonal issues, marital or family problems, and traumatic events find solutions before the situation gets worse. The end goal is to help those seeking assistance to regain their personal well-being, health, and quality of life of as quickly as possible.

The PAEE is a free, confidential support service you can access at any time.

Help is discreet and immediate. No one will know you are using the program, unless you tell them yourself. You are entitled to four hours of consultations with qualified staff specializing in psychology, social work, sexology, psychotherapy, and other practice areas.

Someone is standing by to evaluate your situation and needs 24 hours a day, 7 days week. Incoming requests are assessed by degree of urgency or crisis, and once you’ve made the initial contact, help is on the way.


Ask for help

Call 1-800-361-2433, toll free.


More information

Visit the Work Health Life website and search for your employer (INRS) on the home page.

Sooner or later we all have to deal with personal or work-related problems that can have consequences on our health, psychological well-being, and our job performance. INRS is there to help.

2. Self-care and support tools

Wellness Together Canada

A website that helps you assess how well you’re functioning and your level of well-being or distress. It also provides self-help tools, peer coaching, and immediate one-on-one counselling by chat. The goal is to support you on your mental health journey and help with any difficulties you may be facing due to isolation, physical health concerns, substance abuse, financial and employment issues, and emotionally charged discussions about racial equality. Learn more

My tools

A website with help line and chat function plus a series of self-help tools to help you improve your mental health. These tools help you assess your psychological well-being or distress, monitor your symptoms, and develop a strategy for feeling better. Learn more


Feeling better…my way

A self-management support tool that helps you identify ways to feel better, regain your balance, and take care of your mental health when you’re experiencing difficulties related to anxiety, depression, or other problems. Learn more

Covid-19 Pandemic Context

If you are experiencing stress or anxiety due to the COVID-19 pandemic, you can call INRS’s Employee and Student Support Program (Programme d’aide aux employés et aux étudiants – PAEE), a free support service offered to our entire community.

The current situation is both new and unprecedented. It affects several aspects of our lives and upsets our daily activities. Each person will have different concerns and reactions to this global health crisis. We suggest you consult the available resources to help you through these difficult times.


3. Available resources

On workdays

For emergency assistance or a consult to discuss your situation and explore ways to resolve your problem and recover, or a referral to the most appropriate resource for your needs, please contact the INRS psychologist at psychologie@inrs.ca.


Anytime (24/7)

For immediate assistance or a series of sessions with a professional to help you make the changes you need to feel better, find answers to your questions, solve problems, make choices, or understand yourself better, contact the Employee and Student Assistance Program.

For a crisis situation requiring lodging, temporary daily support, or onsite intervention, please contact the crisis centre in your area on the Regroupement des services d’intervention de crise du Québec website.

  • Centre Eau Terre Environnement
    Québec City crisis centre 418-688-4240
  • Centre Armand-Frappier Santé Biotechnologie
    L’Îlot crisis centre 811-2
  • Centre Urbanisation Culture Société
    Le Transit crisis centre 514-282-7753
  • Centre Énergie Matériaux Télécommunications (Varennes)
    L’Accès crisis centre 450-679-8689
  • Centre Énergie Matériaux Télécommunications (Bonaventure)
    Centre L’Autre Maison 514-768-7225

For emergency assistance, please contact Centre de prévention du suicide at 1-866-277-3553.

You need help? Write to us.